We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. • What information we collect from you
• How we use your information
• With whom we share your information
• How you can access and/or correct your information
• Your choices with respect to the collection and use of your information
• Cookies and other technologies • How we protect your information
• Children’s privacy
• External links
• Transfer of personal information outside your country
What information we collect from you
We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, date of birth, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, expiration date, and billing address). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a hotel, register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website. We may also collect your name, email address and country of residence if you download the free travel guide available on bangkok.com, create an account so as to save accommodation and hotels that you like, or provide feedback on the site, or sign up for our newsletters.
Travel Companion Information.
When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your Hotels.com account. Information from Other Sources.
We also may periodically lawfully obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, information about your Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information are helping customize your user experience and inhibiting fraud. For more information, please see Cookies and other technologies.
How we protect your information
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.