Privacy Policy

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. • What information we collect from you

• How we use your information

• With whom we share your information

• How you can access and/or correct your information

• Your choices with respect to the collection and use of your information

• Cookies and other technologies • How we protect your information

• Children’s privacy

• External links

• Transfer of personal information outside your country

What information we collect from you

In General.

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, date of birth, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, expiration date, and billing address). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a hotel, register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website. We may also collect your name, email address and country of residence if you download the free travel guide available on bangkok.com, create an account so as to save accommodation and hotels that you like, or provide feedback on the site, or sign up for our newsletters.

Travel Companion Information.

When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your Hotels.com account. Information from Other Sources.

We also may periodically lawfully obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

Automatic Information.

We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, information about your Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information are helping customize your user experience and inhibiting fraud. For more information, please see Cookies and other technologies.

Social Media.

If you make use of any bangkok.com social media features on our website or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. [For example, we offer the option to register with our website via the “Facebook Connect” feature, allowing you to register with our website using your Facebook account data without entering the required data manually on our webpage.] When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. How we use your information We use billing information (such as cardholder name and billing address, credit card type, number, and expiration date) for the purpose of completing the hotel reservations you make on our website. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your hotel booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your hotel related interests if you consented to receiving email marketing communications (e.g., by downloading a free travel guide or by shortlisting hotels or accommodation that you have liked). Where legally required, we will abide by existing publicly available opt-out lists when sending you marketing communications. For example, if you search for a hotel in Bangkok on our website but choose not to book a hotel, we may send you an email message telling you about our special deals for hotels in Bangkok. We believe these email messages will provide you with useful information about travel-related special offers available through our website. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send. Please review “Your choices with respect to the collection and use of your information” below.

How we protect your information

We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.